LNER customers travelling along a picturesque 45-mile stretch of the East Coast Main Line in Northumberland can now enjoy not only stunning views, but also significantly improved mobile phone and Wi-Fi connectivity.

Thanks to a collaborative project funded by LNER and delivered in partnership with rail telecoms experts, Railsite Telecom, mobile network operators O2 and VodafoneThree are now connected to new mobile phone masts installed between Newcastle and Berwick-upon-Tweed. The masts will remove mobile ‘not-spots’ and provide a more reliable connection for rail customers, as well as residents and businesses in the surrounding local communities.

Reliable mobile and Wi-Fi connectivity is a priority for LNER customers, but the rural geography of Northumberland posed challenges for the rail operator to provide improved coverage. By working closely with mobile network operators and with the support of Northumberland County Council, Railsite identified eight strategic locations where new mobile phone infrastructure would deliver maximum benefit.

James Downey, Finance Director at LNER at Newcastle Station

This project is a brilliant example of the public and private sector coming together to find a solution to a problem. The Northumberland section of the East Coast Main Line is one of the most beautiful parts of our route, passing by rural villages and skimming stunning coastline. However, its geography made it challenging to eliminate those frustrating ’not-spots’. We’re proud to have delivered a solution that not only enhances our customers’ experience but also brings benefits to the communities we serve.

Delivering reliable connectivity in rural areas is always a challenge, but by working closely with LNER, O2 and VodafoneThree, we’ve been able to find a solution that makes a real difference. These new masts not only enhance the customer experience on one of the UK’s most iconic rail routes but also provide lasting benefits to the communities along the line. It’s a great example of how close partnership working can support both transport and regional development.

Dr Robert Joyce, Director of Mobile Access Engineering at O2, said:
“Our £700 million Mobile Transformation Plan is all about improving the connectivity experience for our customers in the moments that matter most. Railway lines are certainly an example of this, as providing them with reliable connectivity has historically been a challenge for the industry, and it’s an area where customers want to see improvements. On top of the benefit to railway users, these upgrades will also improve coverage for communities in the local area and build upon our recent industry-leading Shared Rural Network rollout. This is a massive win-win and a project we are really excited about.”

Ker Anderson, Head of Detailed Planning & Optimisation at VodafoneThree, said:
“Our customers expect the fastest and most reliable coverage we can deliver. We recognise that staying connected while travelling is essential, which is why we’re proud to support this project as part of our ongoing £11 billion investment programme. It’s another step in ensuring our customers enjoy seamless connectivity whether they’re at home, at work, or on the move.”

Councillor Glen Sanderson, Leader of Northumberland County Council, said: “We’re delighted to support a project that delivers benefits to our communities and visitors alike. Improved connectivity is vital for rural areas, not just for convenience, but for safety, economic growth, and social inclusion. This initiative demonstrates how collaboration between local government, the rail industry, and telecoms providers can deliver meaningful improvements for both residents and visitors in Northumberland."

A short video released by LNER shows how improved mobile and Wi-Fi connectivity is transforming journeys and communities along the East Coast Main Line.